PRivacy Policy

Effective Date: September 2025

Ascend Wellness MD ("we," "us," or "our") values your privacy and is committed to protecting the personal and health information of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") or use our services.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our Site.

1. Information We Collect

We may collect the following types of information:

A. Personal Information
When you visit our website or use our services, we may collect personal information, including but not limited to:

  • Name, email address, phone number, mailing address

  • Date of birth

  • Medical history, symptoms, treatment details (if provided)

  • Insurance information (if applicable)

  • Payment details (for services purchased)

B. Automatically Collected Information
When you browse our Site, we may collect:

  • Device Information: Your IP address, browser type, operating system, and referral source

  • Usage Data: Pages visited, time spent on pages, and other diagnostic data

  • Cookies & Tracking Technologies: We use cookies to improve user experience and analyze traffic

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our medical services

  • To schedule and confirm appointments

  • To communicate with you regarding your health, treatments, or billing

  • To process payments for services

  • To send promotional materials (with your consent)

  • To improve website functionality and security

  • To comply with legal and regulatory obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information under the following circumstances:

  • With Healthcare Providers: To coordinate care and treatment

  • With Third-Party Service Providers: For payment processing, email communications, and website analytics

  • With Legal & Regulatory Authorities: If required by law, such as for compliance with HIPAA or other healthcare regulations

  • With Your Consent: If you authorize us to share information with other parties

4. HIPAA Compliance & Protection of Health Information

Ascend Wellness MD is committed to maintaining the confidentiality of your Protected Health Information (PHI) as required by HIPAA. We take all reasonable steps to ensure that any PHI shared with us is handled securely and in compliance with applicable laws.

Your Rights Under HIPAA:

  • You have the right to access and request copies of your medical records.

  • You can request corrections to your health information.

  • You can request restrictions on how your PHI is used or shared.

  • You have the right to file a complaint if you believe your privacy rights have been violated.

To learn more about HIPAA and your rights, visit www.hhs.gov/hipaa.

5. Your Choices & Control Over Your Information

You have certain rights regarding your personal data:

  • Opt-Out of Marketing Emails: You can unsubscribe from emails by clicking the “unsubscribe” link in any email.

  • Disable Cookies: You can adjust your browser settings to refuse cookies.

  • Request Data Deletion: You may request deletion of your personal information, subject to legal or medical record retention requirements.

Patient Portal and Telehealth:
If you use our patient portal or telehealth services, please be aware that any information exchanged through these channels will be treated as protected health information (PHI) and is subject to HIPAA regulations.

6. Data Retention and Deletion

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. After this period, your data may be securely deleted or anonymized, unless we are required by law to keep it longer.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your personal and health information. However, no system is 100% secure, and we encourage users to take precautions when sharing personal information online. To protect your health and personal information, we use industry-standard encryption techniques, secure data storage, and access controls to limit unauthorized access.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete that information.

10. Cross-Border Data Transfers

If your personal information is processed outside of the United States, we will take steps to ensure that appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at:

Ascend Wellness MD
📧 Email: info@ascendwellnessmd.com